Call Center Agent | AYANA Midplaza, JAKARTA

AYANA Midplaza, Jakarta, is looking for a dedicated Call Centre Agent to join our dynamic team. The Call Centre Agent will serve as the first point of contact for guests and clients, providing them with information, taking reservations, and addressing inquiries or concerns with professionalism and efficiency. Your role will be crucial in creating a positive guest experience and reflecting the standards of AYANA Hospitality.

Key Responsibilities

Handle incoming calls and inquiries from guests, offering prompt and accurate information regarding reservations, services, and hotel facilities

Assist with booking reservations, coordinating details for guests, and ensuring all information is recorded accurately in the system

Manage any guest complaints or issues over the phone, implementing resolutions or escalating to appropriate departments as necessary

Maintain a courteous and professional demeanor while meeting the needs of guests, ensuring high levels of customer service at all times

Support promotional activities and upselling initiatives during guest interactions to optimize hotel occupancy and revenue

Requirements

Minimum 1-2 years of experience in customer service, call center, or hospitality environment

Excellent communication skills (clear speaking voice, good grammar)

Strong customer service skills

Good listening skills

Ability to handle complaints professionally

Fast typing skills

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