Banquet Operation Manager

About the Hotel Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

Job Description We are seeking a dynamic and experienced Banquet Operation Manager to join our team in Central Jakarta, Indonesia. As the Banquet Operation Manager, you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery, and maximizing customer satisfaction for a wide range of events.

Plan, coordinate, and execute banquet events, including weddings, corporate functions, and social gatherings

Manage and lead the banquet team, providing training, guidance, and performance evaluations

Develop and implement strategies to improve operational efficiency and guest satisfaction

Create and manage budgets for banquet operations, controlling costs while maintaining quality standards

Collaborate with sales and catering teams to ensure seamless event execution

Oversee food and beverage service, ensuring compliance with quality standards and health regulations

Handle customer inquiries, special requests, and resolve issues promptly and professionally

Maintain inventory of banquet equipment, linens, and supplies

Ensure compliance with all safety and sanitation regulations

Stay updated on industry trends and implement innovative ideas to enhance banquet offerings

Qualifications

Bachelor's degree in Hospitality Management, Hotel Management, or related field

Minimum 5 years of experience in banquet operations or related hospitality field

Proven track record in team management and leadership

Strong knowledge of food and beverage service standards

Excellent event planning and coordination skills

Proficiency in budgeting and financial management

Outstanding customer service and problem-solving abilities

Exceptional communication skills, both verbal and written

Strong attention to detail and ability to multitask in a fast-paced environment

Proficiency in event management software and Microsoft Office Suite

Food Safety Certification

Familiarity with local and international cuisine

Flexibility to work evenings, weekends, and holidays as required

Fluency in English; knowledge of Bahasa Indonesia is a plus

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia.

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