Customer Assistant – Digital Engagement

Overview : Managing the company's digital front line, handling inbound inquiries from social media and messaging platforms, and ensuring a strong and consistent online customer experience. This role bridges customer communication, digital growth, and social media presence, playing a key role in shaping how the brand interacts and expands online.

Responsibilties : Manage and respond to inbound inquiries from WhatsApp Business, Instagram, and other digital platforms Guide potential customers through the inquiry and ordering journey in a clear and professional manner Monitor conversation trends and provide insights on customer behavior and demand patterns Collaborate with the marketing team in selecting and refining digital ad creatives Recommend priority areas or segments for campaign placements based on inquiry pertormance Contribute ideas for content on platforms such as Instagram and TikTok Coordinate with interns supporting content execution and daily digital activities Maintain response time standards and communication quality

Qualifications

: Strong written communication skills Comfortable handling high-volume digital conversations Detail-oriented and responsive Interest in social media trends and digital platforms Able to analyze patterns and make practical recommendations Capable of coordinating across teams

Preferred: Experience in handling online inquiries or digital engagement Familiarity with digital advertising or basic pertormance metrics Experience working with social media content creation