Reservations Specialist (Job ID: JIMKYL2)

We’re Hiring: Sales and Reservations Specialist IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

Job Title: Sales and Reservations Specialist Job ID:

JIMKYL2 Industry:

Tourism & Hospitality Location:

LATAM / South Africa / Egypt (Strong English required) Job Status:

Full Time Work Schedule:

8:00am – 6:00pm HST (Tuesday – Saturday) Compensation:

$6 – $10 USD per hour + Uncapped Commission Target Start Date:

ASAP

About the Client The client is known as Hawaii’s call center and specializes in providing reservation and sales support for tour and activity operators. The team works alongside local Hawaii experts with deep experience in tourism and hospitality. They offer full-service reservations, customer support, revenue management, and OTA management solutions designed to improve sales performance while delivering exceptional guest experiences for travelers visiting Hawaii.

About the Role We are seeking a service-oriented Sales and Reservations Specialist to work with warm leads and existing customers who are planning trips to Hawaii. This is

not

a cold-calling role. The focus is on understanding guest needs, answering questions clearly, and recommending the right tours and activities to enhance each guest’s vacation experience while driving bookings, upsells, and revenue. This role is ideal for someone who enjoys consultative sales, hospitality-driven conversations, and delivering a concierge-level guest experience.

Key Responsibilities

Sales & Reservations Support Call guests with upcoming bookings to confirm tours and answer questions Engage with warm leads and existing customers interested in Hawaii tours and activities Recommend upgrades or additional experiences based on guest preferences Recover abandoned cart leads and follow up on website inquiries Maintain a friendly, service-first tone while driving bookings and revenue

Guest Experience & Communication Answer inbound calls with professionalism, warmth, and confidence Respond to questions regarding tours, availability, pricing, and logistics Clearly explain options so guests feel confident in their booking decisions Escalate complex issues when necessary while maintaining accurate notes Deliver a concierge-level experience built on trust and personalization

Product Knowledge & Destination Expertise Learn and retain detailed knowledge of Hawaii geography, islands, and attractions Master tour offerings, inclusions, restrictions, and upsell opportunities Use guest interactions to continuously improve recommendation accuracy Contribute to internal FAQs and knowledge documentation

CRM & System Management Log all calls, notes, and follow-ups accurately in HubSpot Organize lead lists and booking activity using Google Workspace Ensure guest information and booking details are complete and up to date Follow internal processes to support reporting and sales tracking

Qualifications & Requirements Near-native English proficiency (written and spoken) Experience in U.S.-based sales, reservations, or travel and tourism Confident, warm, and professional phone presence Proven ability to sell through consultative, service-driven conversations Fast learner comfortable memorizing detailed tour information Reliable attendance while working U.S. business hours from an international location Comfortable using CRM tools and cloud-based systems

Nice to Have Familiarity with Hawaii destinations, tours, or attractions Experience working with warm leads or inbound sales environments Previous experience using HubSpot or similar CRM tools

Submit your application today and take the first step toward your next great opportunity!