Front Office Supervisor

Company Description

At Accor, we are a global community of over 290,000 hospitality experts committed to placing people at the heart of everything we do. With 5,600 properties worldwide and 45 hotel brands ranging from luxury five-star palaces to smart economy hotels, we continuously reimagine the guest experience and offer tailored services. Our mission is to create memorable experiences for our guests while striving to make a positive impact locally and globally. We are passionate about delivering exceptional service and redefining hospitality to suit diverse desires and needs. Role Description

This is a full-time on-site role for a Front Office Supervisor located in Batam. The Front Office Supervisor will oversee front desk operations, manage a team of receptionists, and ensure exceptional customer service for all guests. Responsibilities include supervising day-to-day front office activities, managing reservations, resolving guest inquiries and concerns, and ensuring smooth communication between staff and departments to maintain high service standards. Qualifications

Strong Supervisory Skills and the ability to lead and motivate a team effectively Proficiency in Receptionist Duties and experience managing front desk operations Excellent Customer Service skills with a guest-focused approach Knowledge of Reservations systems and processes Exceptional Communication skills and the ability to work collaboratively with diverse teams Attention to detail, problem-solving skills, and the ability to remain composed in a fast-paced environment Previous experience in a hospitality or hotel setting is an advantage Proficiency in multiple languages is a plus