Business Operations Specialist (Mandarin Speaker)

Responsibilities Interpret strategies (e.g., case handling, telemarketing strategies ) and ensure alignment with OJK regulation. Translate strategies into actionable execution plans, including SOPs, scripts, and system configuration requirements. Coordinate with the technical team to configure decision engine strategies and monitoring reports suited to local needs. Collaborate with cross functions teams to clarify details, solve execution issues, and ensure smooth implementation. Identify and analyze causes of anomalies (process deviation or system issues) and drive prompt corrective actions. Collect and review issues raised from frontline operations, propose temporary fixes, and support continuous strategy improvement.

Requirements Bachelor's degree or higher in Finance, Statistics, or a related field. Has 1–3 years of experience in Business Operations Fluent in Chinese, English and Bahasa Indonesia. Proficient in Excel for data analysis and familiar with decision engine systems. Excellent cross-department communication and problem-solving abilities. Strong attention to detail and ability to ensure compliance and adapt solutions to local requirements.