E-Commerce Manager | AYANA BALI

Join our team and be part of the continued success of Bali's Largest Integrated Resort.

We offer exciting career opportunities for individuals with the qualifications and experience for a E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.

Summary Of Responsibilities

Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices

Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth

Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps)

Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures)

Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance

Train staff on compliance requirements and ethical e-commerce practices

Manage regulatory filings, certifications, and reporting related to online business activities

Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management

Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards

Manage relationships with payment gateways, online marketplaces, and regulatory agencies

Requirements

Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage

Exceptional communication skills and positive attitude

Knowledge of current trends in Hospitality and E-Commerce

Meticulous, result driven, organized and detailed oriented person

Confident user of PMS, Channel Manager, OPERA and OTA system

Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage

Bachelor's degree in Hospitality, Hotel Management, or other relevant fields

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