Job Description
Build ECA’s first integrated insights and market research capability, delivering the student and agent intelligence needed to drive strategy, brand preference and growth.
About ECA Group
The Education Centre of Australia (ECA) is a leading international education group, welcoming more than 11,000 students annually from over 50 nationalities across Australia and the UK. With 20 business units spanning higher education, vocational training, English language, internships, and student services, ECA is committed to improving the student journey from first enquiry through to graduation and beyond.
About the Role
ECA Group is seeking an
Insights & Market Research Manager
to design and implement a scalable framework for collecting, analysing, and reporting on student and agent sentiment.
You will manage surveys, interviews, and market analysis, transforming raw data into clear insights that support strategic decision-making across recruitment, marketing, product, student services, and partner engagement.
This role is ideal for an analytical, curious, data-driven researcher who wants to create meaningful change by giving leaders the intelligence needed to improve student outcomes and grow market share.
Key Responsibilities
Build ECA’s end-to-end research framework covering student and agent trust, satisfaction, brand preference and decision drivers
Design and manage surveys, focus groups, interviews and pulse checks across multiple brands and markets
Create insight dashboards and reporting structures for brand health, competitive benchmarking, and opportunity identification
Build student and agent personas by market
Analyse qualitative and quantitative data to uncover trends, risks and opportunities
Produce clear, concise insight summaries and recommendations for senior leadership
Work with marketing, product, admissions and student experience teams to embed insights into decision-making
Deliver regular reporting cycles (monthly, quarterly, annual)
Build a repeatable, scalable research model that becomes a core capability for ECA
Manage research tools, databases and platforms
Ensure data quality, integrity and ethical research practices across the group
As the successful candidate, you will ideally have:
Excellent written and spoken English with clear analytical communication
5 years of experience in market research, insights, analytics or customer intelligence
Strong quantitative and qualitative research skills
Ability to translate complex data into simple, actionable insights
Experience with tools such as SurveyMonkey, Qualtrics, Google Forms, Tableau, Power BI or similar
Strong stakeholder engagement and presentation skills
A proactive, curious mindset with a passion for understanding customer motivations
Experience in education, SaaS or service industries (preferred but not essential)
EEO Statement
At ECA, we champion our organisational values, which include ‘Celebrate diversity and inclusion', thus, we strive to be a place of growth where everyone can continually thrive.
We welcome applications from candidates from all backgrounds, including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses, only short‑listed candidates will be contacted.
For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact
John Chatterton, Head of Marketing; john.chatterton@eca.edu.au
Thank you for your interest in the position with the ECA Group.
Seniority level
Associate
Employment type
Contract
Job function
Marketing and Analyst
Industries
Higher Education and Market Research
#J-18808-Ljbffr
