Service Quality Supervisor

Responsibilities

Develop quality standard by designing and updating service quality standards, policies, procedures and guidelines including evaluation scorecard evaluation Analyze and create report by collecting data qualitative and quantitative from multiple source. Building and implementing customer satisfaction survey Implement process improvement by collaborating with stakeholders Training and monitoring customer service to achieve delightful customer experience

Requirements

Min. Bachelor Degree from any major Min. 4 years experiences in service quality or customer service Proficiency in English Familiar with quality management, customer experience, six sigma and data analysis would be plus