SERVICE QUALITY SPECIALIST

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SERVICE QUALITY SPECIALIST

role at

PT. Central Mega Kencana PT Central Mega Kencana is looking for a dedicated and detail‑oriented

Service Quality Specialist

to monitor, evaluate, and enhance the quality of customer service across our retail stores. This role ensures that all service activities meet company standards and contribute to an exceptional customer experience. Responsibilities

Monitor and evaluate customer service performance across store operations. Check and ensure staff grooming standards are consistently implemented in accordance with company guidelines. Review and ensure the implementation of store service‑related Standard Operating Procedures (SOPs). Identify service gaps and provide recommendations for continuous improvement. Support stores in maintaining and improving service quality in line with company policies. Analyze service‑related issues and deliver actionable insights to improve customer satisfaction. Collaborate with store teams to drive service excellence initiatives. Seniority level

Associate Employment type

Full‑time Job function

Other Industries

Professional Services Location: South Jakarta, Jakarta, Indonesia

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