Senior Customer Service Representative

Company Overview IF you speak

English, come join our vibrant team and become a pivotal part in engaging, nurturing, and innovative environment for young learners. As a Customer Service Representative, you will be instrumental in guiding prospective clients through processes, ensuring a smooth and supportive experience. If you speak Mandarin or any Chinese dialect, you are encouraged to apply. The position comes with a two-tier remuneration system of a basic salary and a target-based incentive / commission system.

Key Responsibilities Enquiry Journey: • Initial Contact: Serve as the primary point of contact for enquiries • Customer Engagement: Actively engage with potential parents to understand their needs and preferences; provide comprehensive details about the services. • Query Resolution: Address any questions or concerns, providing timely and accurate responses. • Relationship Building: Develop and maintain positive relationships with prospective customer enhancing their experience and supporting their decision-making process. • Follow-Up: Conduct follow-ups on post-visit tours to address any further queries and assist in the decision-making process. • Feedback Collection: Systematically gather and record

feedback to continually improve our engagement strategies and services. • Lead Management: Keep the CMS updated with all interactions, ensuring data is current and accurately reflects engagement status.

Requirements • Speak English • Minimum of 3 years of experience in customer service or a related role; experience in any industry is acceptable. • Strong interpersonal and communication skills, with the ability to engage effectively with diverse individuals. • Fluent in English and Mandarin to cater to a diverse customer base. • Proficient in using Customer Management Systems (CMS) and other related systems such as CRM; ability to monitor ROI and perform detailed reporting. • Reporting skills are essential for accurate documentation and feedback analysis. • Ability to manage multiple tasks efficiently and adapt to changing priorities. • Must possess own transport and be able to drive. • Must possess own work laptop. • Notice period: Available to start within 0-1 month. • Flexibility to work in various locations in Kuala Lumpur based on client needs.

What We Offer • A dynamic work environment where you can truly make a difference. • Competitive salary and comprehensive benefits package. • Opportunities for professional growth and development.

Application Process: I nterested candidates should submit their resume along with a cover letter highlighting their relevant experience and skills to our careers portal. We look forward to learning how you can contribute to our team and help us continue to provide exceptional service to our community.

Send your cover letter and CV to: