Service Support Engineer

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Service Support Engineer

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Samsung Southeast Asia & Oceania

Position Summary We’re looking for a passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.

Role And Responsibilities

24x7 NOC monitoring of all DA services except for China

Failure detection and alarm propagation for DA servers

24x7 NOC monitoring for service failure detection and propagation

Enhance monitoring system for NOC operation

Practical test with real device and system every two hours

NOC monitoring reports (weekly / semi-annual / annual)

Skills And Qualifications

Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)

Familiar or have experience in ticketing or issue tracking system (JIRA)

Have knowledge in service performance metrics (CPU load, memory, storage, network, etc)

Have experience in conducting functional testing.

Good in English both writing and verbal.

Willing to work in shift.

This position will be hired under a third‑party contract (12 months).

Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.

Job Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Research, General Business, and Engineering

Industries: Appliances, Electrical, and Electronics Manufacturing and Computers and Electronics Manufacturing

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