VP Operations (Healthcare)

Monroe Consulting Group is supporting a well‑established and rapidly growing

clinic chain in Indonesia

in their search for an experienced

VP Operations . This senior leadership role will be responsible for driving operational excellence, business expansion, and long‑term strategic growth across the clinic network. The ideal candidate brings strong expertise in

multi‑site operations , service innovation, and business scalability within the

healthcare or service‑driven industry .

Key Responsibilities

Lead overall clinic operations across Java‑Bali, ensuring excellent patient experience and efficient service delivery.

Translate company vision into operational roadmaps, ensuring fast and effective execution in a rapidly scaling environment.

Act as the core bridge between

Head Office and all clinics , aligning operations with Marketing, Human Capital, L&D, and SCM.

Oversee daily operations of all clinics, ensuring service consistency, clinical readiness, patient flow efficiency, and operational compliance.

Support new clinic openings, capacity planning, and service expansion to accelerate national scale.

Strengthen operational frameworks and SOPs to support rapid growth and complexity.

Ensure the clinic network consistently delivers superior patient care in line with the brand’s premium service positioning.

Continuously evaluate service gaps, patient feedback, and clinic performance to elevate service standards.

Requirements

10+ years

of progressive experience in operations leadership, ideally in clinic chains, healthcare services, hospitals, retail healthcare, or multi‑site service businesses.

Strong experience managing

multi‑site operations

with large‑scale workforce (hundreds to 1,000+ staff).

Proven track record in

service excellence , operational scaling, and turning strategy into execution.

Experience working in

fast‑growing, non‑bureaucratic environments .

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