Client Relations and Store Associate

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Industrial Engineer | HR Specialist | Industrial Operations & Strategic Planning Enthusiast Are you the Client Relations and Store Associate we need?

You’re the heart of our client experience, both online and in person. You’ll guide our clients through every step of their journey, from answering questions about gemstones to helping them design their dream ring, to making sure it arrives safely on their doorstep. You’ll keep our showroom welcoming, our jewelry displayed beautifully, and our community feeling seen, heard, and valued.

You’ll work closely with the Shipping, Marketing, Production and Finance teams to keep everything running smoothly and every client interaction meaningful.

Your goal for this role is to create a customer experience that feels personal, thoughtful and unforgettable, every single time.

Expected start date:

2nd February 2026

What we expect you’ll be doing You’ll juggle a mix of online client care, in-store guest relations, and behind the scenes coordination to make sure our community feels like they truly matter to us.

You’ll:

Answer questions, solve problems and celebrate milestones with our clients

Keep the showroom beautiful and welcoming

Coordinate custom orders, shipping, returns, repairs and more

Represent the voice of our customers inside the team

Tasks include, but are not limited to:

Online Client Engagement: Engage with (potential) clients and community via email, WhatsApp and social media in a personalized and casual way, with a positive tone.

Showroom Guest Relations: Engage with clients coming to the showroom

Store Management: Keep the showroom organized and beautiful

Consignment & Wholesale: Support partners with stock, communication, and sales updates.

Marketing Support: Represent our customer voice to the Marketing Team

Reviews: Encourage raving, five star reviews across a variety of platforms

Loyalty: Maintain relationships with our most loyal clients

Shipping and Returns*: Ensure smooth domestic and international shipping (*occasionally)

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because you’ll be trained on the job. We’re looking for an early-career professional with English communication skills, the right attitude and a way with words. Someone keen to learn from and alongside our team. You’re obsessed with detail and understand our unique brand tone of voice, perspective and values.

You’ll love this job if you

Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver

Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English

Have genuine interest in people and their needs, and you're not afraid to support your team members

Get the details right — you don’t half‑ass anything or let little things slip through the cracks

Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back

Nail the delicate balance between sales and service

Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier

Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right

Are pro‑active and a quick learner, interested in learning more about jewelry and gemstones

Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation

This position is for you if you

Have strong written English skills and can communicate clearly and confidently

Communicate in a warm, conversational, and professional tone

Are open to constructive feedback and enjoy improving your writing

Can produce original writing independently, without over-reliance on AI tools

Are able to work independently and manage your responsibilities with minimal supervision

Are willing to work on‑site in Bali for this role

Are interested in a long‑term position and growing with the company

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

You’ll be working from our lush and green Bali studio in a collaborative, supportive, and dynamic team

No dress code

20 days of annual leave, on top of national holidays

An equal opportunity environment that encourages you to learn and grow

Seniority level

Entry level

Employment type

Full‑time

Industries

Retail Luxury Goods and Jewelry

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