CRM Loyalty Manager

For this role, you will be responsible for overseeing and optimizing the performance of loyalty programs within and outside of an organization. Responsibilities Identify opportunities to improve loyalty programs and analyze loyalty program effectiveness and performance Carry out a benchmarking process and analyze internal loyalty programs, trends and competitors to identify opportunities that have an impact on improving quality and revenue. Increase brand value and awareness for MyEraspace as an Erajaya Group loyalty program Utilizing data to segment Loyalty Program members Increase membership engagement Loyalty Program Create regular reports on loyalty program performance and present the findings to key stakeholders, such as senior management and the marketing team. Ensure the absorption of funds and receipt of funds runs optimally. Qualifications Min Bachelor Degree from any major Min 5 years on CRM Loyalty Performance Experience in developing and executing CRM strategies Demonstrated experience in working with databases, data analysis, segmentation, and email marketing, social media platforms. Strong communicator and relationship builder Good decision-maker Attention to detail, an analytical approach