Inbound Call/Customer Service

Responsibilities : Listen to customer's question, concern and issues Check policy data/history and do quick analysis, answer customer's question relate to policy data, product, procedure and transaction and resolve customer's concerns Maintain a positive attitude and calmly respond to customer's complaint Handle customer's complaint, do quick analysis and provide solutions. Coordinate with respective dept for complaints that need further investigation and decision, monitor and follow up until complaint settlement Perform retention for customer who request cancel/surrender by explaining the product benefit Responding customers efficiently and accurately, ensuring customers feel supported and valued, get and help customers for any problem met Get and analyze voice of customers and propose initiative for service improvement

Key Requirements : Bachelor/Master degree, with any major Having experience as Call Center Inbound/Customer Service in the banking/life insurance company Computer skills (MS Office, Excel, Power Point) Telephone Courtesy Skill, Customer Service Skill