Customer Service Representative

Job Title:

Customer Service Representative (CSR) Location: Jakarta Company: CEO SUITE Indonesia

Job descriptionRole Objective: Providing administrative support and assistance to CEO SUITE Clients and Colleagues Key Responsibilities: Phone and mail handling, administrative work , customer service Qualifications and Experience: Education:

Any business-related course Experience: At least 3 years’ experience in admin functions secretarial reception front desk handling customers inquiries and concerns in a service-oriented industry Knowledge and skills: Secretarial skills MS Office/computer skills Business communication skills Customer service skills Office management skills Proficient in English Personal Qualities: Service-oriented Eye of details Well groomed Has sense of urgency Punctual Team player

Company Description CEO SUITE is Asia’s premier provider of one-stop office solutions, offering premium serviced offices, virtual offices, and co-working spaces tailored to meet diverse business needs. Founded by industry experts with extensive global experience, we aim to create seamless work environments for entrepreneurs, SMEs, and multinational corporations. In addition to thoughtfully designed office spaces, CEO SUITE provides vital business support services, including company registration, IT support, payroll, and more. We are committed to helping businesses grow by fostering confidence and delivering exceptional support.

Role Description

This is a full-time, contract-based, on-site position located in Jakarta CBD for a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling client inquiries and resolving customer concerns while delivering high-quality service. You will manage daily client interactions to ensure a high level of satisfaction, monitor feedback, and contribute to improving the overall customer experience. In this role, you will play an important part in creating a welcoming, professional, and supportive workspace environment for our clients.

Qualifications Experience and skilled in Customer Service, Customer Support, and providing excellent Customer Satisfaction Strong interpersonal and communication skills Ability to manage and resolve customer inquiries effectively and efficiently Proactive problem-solving skills and a customer-focused mindset Capable of multitasking and handling a fast-paced work environment Proficiency in relevant software tools and office technology Prior experience in the office solutions or hospitality industry is a plus