Customer Experience Supervisor

We’re Hiring – Customer Experience Supervisor (Mazda Indonesia)

About the Role Mazda Indonesia is looking for a Customer Experience Supervisor to elevate our premium customer journey, both in showroom and customer lounge experience. This role is suitable for a hands-on professional who has a strong passion for automotive and a solid background in hospitality. You will be responsible for supervising daily customer experience operations, supporting executive lounge / café activities, and ensuring every customer interaction reflects Mazda’s premium brand values. Key Responsibilities Supervise and support end-to-end customer experience across showroom, lounge, and key customer touchpoints. Oversee daily operations of executive lounge / coffee shop, ensuring service standards are met. Support the development and execution of beverage menu (coffee & non-coffee) aligned with Mazda brand positioning. Monitor basic F&B costing and support pricing implementation. Ensure premium hospitality standards and consistent service delivery. Guide and support frontliner / hospitality team to deliver excellent customer experience. Coordinate with Sales & Aftersales teams to ensure a seamless customer journey. Collect customer feedback and support continuous improvement of service quality. Requirements Strong enthusiasm for automotive industry and premium brands. Experience in supervising executive lounge, coffee shop, café, or hospitality-driven customer experience. Good understanding of F&B operations, basic menu development, and costing. Strong service mindset with good communication and interpersonal skills. Experience in premium hospitality environment (hotel, luxury lounge, fine café, or customer experience center) is a plus. Comfortable working in a fast-paced, customer-centric environment.