Account Manager, Sumatra

Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities This is a remote position for a candidate based in one of the provinces on the island of Sumatra, Indonesia.

The Account Manager for the Sumatra Territory will focus on key accounts across multiple segments, including PPE, OGP and General Industry, covering South Sumatera, Aceh, Medan, Batam, and Riau province.

Key responsibilities of an

Account Manager :

Customer Relationship Management

Build and maintain strong relationships with key accounts and key channel partners.

Serve as the main point of contact for customers and channel sales, ensuring satisfaction and long-term partnerships.

Conduct regular site visits, safety audits, and consultations to understand evolving customer needs.

Sales & Business Development

Identify and pursue new business opportunities within the PPE market.

Develop and implement sales strategies to meet or exceed revenue targets.

Negotiate contracts, pricing, and agreements while ensuring compliance with business direction.

Understanding Customer Safety Needs

Analyze customer workplaces to recommend the right PPE solutions based on hazards, compliance regulations, and industry standards.

Educate customers on PPE best practices, ensuring proper usage and risk mitigation.

Offer customized PPE solutions to enhance worker safety and operational efficiency.

Market & Industry Insights

Stay updated on safety regulations, industry safety requirements, and market trends.

Provide customers with insights on the latest PPE innovations and compliance updates.

Gather feedback from customers to help improve product offerings and sales strategies.

After-Sales Support & Service

Ensure proper delivery, training, and implementation of PPE solutions.

Address customer concerns, warranty claims, and product issues efficiently.

Work with internal teams (supply chain, technical support) to ensure seamless service and customer satisfaction.

Collaboration with Internal Teams

Coordinate with BDM, Marketing, and Channel teams to align on customer needs.

Share customer feedback to improve product quality and service offerings.

Assist in training distributors and partners to effectively promote PPE products.

Sales Reporting & Forecasting

Track sales performance, account growth, and PPE product demand in the territory.

Provide sales forecasts and market insights to management.

Identify opportunities to optimize sales efforts and expand market share.

Qualifications Education & Experience:

Bachelor’s degree

preferred from engineering background.

Minimum

3-5 years

of sales or account management experience, preferably in

PPE, industrial safety, or B2B sales

within Sumatra regions.

Experience managing key accounts and developing long-term customer relationships in

Sumatra

Industrial customers.

Skills & Competencies:

Strong understanding of

PPE products, workplace safety regulations, and industry compliance standards .

Proven ability to

identify customer needs

and provide tailored PPE solutions.

Excellent

negotiation, communication, and presentation

skills, with the ability to adapt to local business cultures and customer needs.

Ability to analyze market trends, customer feedback, and sales data to drive business growth in Sumatera.

Self-motivated with strong

problem-solving and decision-making

skills, capable of working independently in the field.

Proficiency in using of

Sales Force and Office 365.

Other Requirements:

Willingness to travel extensively within Territory of

Sumatra

to visit customers and conduct site assessments.

Ability to work independently while collaborating with cross-functional teams based in other region / segment.

Strong customer focus with a commitment to

delivering high-quality service and post-sales support

tailored to local market demands.

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