IT Supervisor

Position Overview This position is responsible for establishing, implementing, and managing the hospital’s information technology systems from the commissioning stage through ongoing operations. This position oversees the planning, installation, testing, and integration of IT infrastructure, ensuring that all technology systems are fully functional and aligned with the hospital’s, clinical, administrative, and operational needs.

During the commissioning phase, this position works closely with project teams, contractors, and vendors to ensure timely setup of hospital information systems, network infrastructure, data centers, and communication systems. Once operational, the role transitions to maintaining system reliability, security, and efficiency while leading the IT team in delivering responsive technical support and continuous improvement.

Key Outcomes

Successful commissioning and deployment of all hospital IT systems within project timelines and quality standards

Seamless integration of clinical and non-clinical information systems to support patient care and hospital operations

Reliable, secure, and compliant IT environments in accordance with health data protection standards

Efficient day-to-day IT operations with minimal system downtime

Competent and responsive IT team supporting hospital-wide technology needs

Primary Duties And Responsibilities During the Commissioning phase

Participate in the planning and design of IT infrastructure, ensuring alignment with hospital requirements and best practices

Coordinate installation and configuration of network systems, servers, hospital information systems (HIS), EMR/HER, communications systems and other technology platforms

Collaborate with vendors, contractors, and consultants to ensure timely delivery and integration of IT systems

Conduct system testing, validation, and commissioning to ensure readiness for hospital operations

Develop IT operational manuals, standard operating procedures (SOPs), and system documentation

Support staff training on hospital IT systems prior to hospital opening

Post-commissioning/operational phase:

Supervise and coordinate the IT unit’s daily operations

Ensure system reliability, cyber security, and data integrity across all hospital systems

Oversee preventive maintenance, backups, and disaster recovery plans

Manage helpdesk support and resolve technical issues promptly

Maintain accurate IT asset inventory and manage procurement of IT equipment and licenses

Monitor performance of hospital systems and recommend improvements or upgrades

Ensure compliance with hospital policies, data privacy, and healthcare IT standards

Lead, train, and evaluate IT staff to ensure high performance and professional growth

Collaborate with hospital management and clinical teams to align IT strategies with organizational goals

Manage IT budgets and vendor relationships effectively

Selection Criteria Essential

Bachelor’s degree in Information Technology, computer science, or related field

Minimum 3 years of relevant experience in healthcare, hospital, or large-scale infrastructure projects

Proven experience in hospital commissioning or healthcare IT system setup is highly desirable

Strong knowledge in hospital IT systems and network infrastructure

Proficient in system integration, network administration, and cybersecurity practices

Knowledge of healthcare data protection, regulatory compliance, and IT governance standards

Excellent project coordination, troubleshooting, and problem solving skills

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