Direct Contract, Collection Agent, Risk Management Group

19 hours ago Be among the first 25 applicants

Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

Manage a portfolio of direct contracts and collections, ensuring timely and effective recovery of outstanding debts

Analyze customer data and credit profiles to develop tailored collection strategies

Negotiate payment plans and settlements with customers to maximize recovery rates

Maintain accurate and detailed records of all collection activities and customer interactions

Collaborate with cross-functional teams, such as legal and compliance, to ensure adherence to regulatory requirements

Identify and escalate high-risk cases for further action, such as legal proceedings

Continuously monitor and report on collection performance metrics to drive process improvements

Requirements

Minimum 3 years of experience in a collections or risk management role, preferably in the banking or financial services industry

Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders

Proficient in using various collection and customer relationship management (CRM) tools

Ability to work independently and as part of a team, with a strong attention to detail

Familiarity with relevant laws, regulations, and industry best practices related to debt collection and risk management

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location Indonesia

Job Others

Schedule Regular

Job Type Full-time

Job Posting Dec 18, 2025, 1:20:23 PM

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