Country Manager

Country Manager Job Purpose As Country Manager, you will lead IWG’s operations, growth, and performance across Indonesia. This is a high-impact leadership role that combines strategic commercial management with hands-on operational delivery. You will own the country P&L, drive revenue growth, ensure exceptional customer experience, and lead a diverse team to deliver IWG’s ambition: to make hybrid working accessible everywhere.

Key Responsibilities Commercial Leadership

Own and deliver the country’s financial performance, including revenue and profit targets.

Develop and execute strategic growth plans across all IWG brands and channels.

Forge new partnerships to accelerate network expansion.

Operational Excellence

Ensure centres operate efficiently, with high occupancy and outstanding customer service.

Champion innovative workplace design and operational innovation.

Team Leadership

Build, inspire, and develop a high-performing team that embodies IWG’s customer-centric culture.

Foster collaboration across sales, marketing, operations, and network development functions.

Drive accountability and performance through clear KPIs and data-driven management.

Customer & Partner Engagement

Represent IWG as the market leader in flexible workspace, building strong relationships with corporate clients, partners, and stakeholders.

Required Skills, Experience & Qualifications

Strong commercial track‑record of driving month on month top and bottom-line growth.

Outstanding leadership skills – you have recruited, trained, and retained a best in class team.

Good at setting priorities, putting plans in place and using data to review performance.

Understands and manages levers that maximize revenue and profitability including price and enquiry conversion.

Professional and clear communication skills coupled with the ability to build strong business relationships.

Well organised, good at setting priorities for self and others.

Resilient and a strong work ethic.

About the company IWG has been at the forefront of flexible working for over 35 years. With over 4,000 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award every year since 2022. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at www.iwgplc.com

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