カスタマーサービスエージェント（航空会社、新規プロジェクト） Japanese speaking customer service

Japanese-Speaking Customer Service Agent - Airline Customer Support

Location: Bangkok, Thailand (Singha Complex) Employment Type: Full-Time Working Hours: 5:30 PM – 9:00 AM (Japan Time) Rotational shift schedule, Monday to Sunday, with 2 days off per week.(the working hours is subject to change depending on operations and business)

Are you fluent in

Japanese

and passionate about delivering excellent customer experiences?

Join our international

airline customer support project

and be the voice that helps travelers worldwide

What you’ll do: ✔ Assist customers with flight reservations, ticketing, and travel inquiries ✔ Handle international paid, award, and upgrade tickets ✔ Support changes, cancellations, and refunds ✔ Provide guidance on baggage, meals, flight status, and online services

What we’re looking for: ✅

Native-level Japanese

proficiency ✅

English C1 Level ✅ Customer service experience (airline/travel industry is a plus) ✅ Comfortable with rotating shifts, weekends & public holidays ✅ Familiarity with CRM or airline reservation systems (Amadeus is an advantage)

Why join us? • Global airline exposure • Dynamic, fast-paced environment • Career growth in the aviation customer support space

Application link: https://careerseng-teleperformance.icims.com/jobs/39527/customer-success-specialist---japanese-speaker/job?mode=job&iis=Social+Media&iisn=LinkedIn+Devika+Ruwan