IT Manager (3PL)

IT Manager - Third Party Logistics A leading global logistics provider is seeking an IT Manager to oversee and enhance technology operations across multiple office locations in Indonesia, with a primary base in Jakarta.

Salary:

Competitive and based on experience

Location:

Jakarta

Keywords:

collaborative, supportive leadership, flexible working opportunities, inclusive, dependable, training opportunities, knowledgeable team, generous pensions contributions

This role offers the opportunity to work within a supportive and knowledgeable team, where your expertise will directly impact warehouse and freight forwarding operations. You will be empowered to drive improvements in infrastructure, application support, and cybersecurity compliance, while collaborating closely with regional teams and benefiting from flexible working arrangements. The organisation values inclusivity, professional growth, and provides access to ongoing training opportunities to help you develop your skills further. If you are passionate about delivering dependable IT services in a dynamic environment and thrive on building strong interpersonal connections, this is the perfect next step for your career.

Work at the heart of a collaborative logistics network, supporting six offices across Indonesia and ensuring seamless technology delivery for over 55 colleagues.

Benefit from flexible working opportunities and generous pensions contributions, alongside access to training programmes designed to nurture your technical and interpersonal skills.

Join a knowledgeable team that values inclusive practices, supportive leadership, and encourages professional development through exposure to international best practices.

What you'll do As the IT Manager - Third Party Logistics based in Jakarta, you will play a pivotal role in supporting both infrastructure and application needs across six office locations. Your day-to-day responsibilities will involve hands-on technical assistance for hardware and software issues while supervising local IT resources or vendors to maintain high service levels. You will coordinate closely with regional teams on escalations related to major incidents or compliance requirements. In addition to managing servers, networks, virtualisation platforms, and cloud services like Microsoft 365, you will ensure robust cybersecurity practices are followed throughout the organisation. You will also provide essential support for Freight Management Systems (FMS) and Warehouse Management Systems (WMS), facilitating user onboarding and training during new rollouts. Your ability to maintain accurate documentation and asset inventories will underpin successful budgeting processes. By fostering strong relationships with business teams and external vendors alike, you will help create a dependable technology landscape that supports efficient warehouse operations.

Deliver first and second line support for users across hardware, software, network devices, and business applications to ensure smooth daily operations.

Supervise local IT support personnel or vendors, maintaining high standards of service delivery and meeting agreed response times for incident resolution.

Maintain comprehensive IT documentation including standard operating procedures, troubleshooting guides, and user instructions to facilitate knowledge sharing.

Coordinate escalations with regional APAC IT teams for major incidents, compliance matters, and project implementations as required.

Participate in on‑call rotations for critical systems to guarantee business continuity during operational peaks or emergencies.

Support daily management of servers, storage solutions, virtualisation platforms, and local network devices by performing routine system checks and health monitoring.

Assist with patching activities, upgrades, asset lifecycle management, identity provisioning (AD/Azure AD), and access control processes.

Ensure compliance with corporate cybersecurity policies by implementing endpoint protection measures and remediating vulnerabilities promptly.

Provide operational support for cloud platforms such as Microsoft 365 (including email, Teams, SharePoint) and assist with backup/restore processes aligned with disaster recovery targets.

Act as the key contact for Freight Management Systems (FMS) and Warehouse Management Systems (WMS), supporting user onboarding, training coordination, data validation, test execution, go‑live activities, and troubleshooting.

What you bring Your proven track record as an IT Manager - Third Party Logistics will demonstrate your ability to deliver reliable technology services within complex operational settings. You bring hands‑on expertise in managing Windows OS environments alongside proficiency in Microsoft 365 administration‑enabling seamless collaboration across distributed teams. Your understanding of networking fundamentals ensures stable connectivity between offices while your grasp of cybersecurity best practices helps safeguard sensitive data assets. Experience supporting FMS/WMS applications means you can quickly resolve user queries during busy periods or new system rollouts. With strong analytical thinking paired with clear communication skills, you excel at guiding users through technical challenges while liaising effectively with regional stakeholders. Your background includes formal qualifications in IT or related fields plus relevant certifications that showcase your commitment to professional growth. Having worked within logistics or warehouse contexts before gives you valuable insight into industry‑specific requirements‑making you well‑equipped to contribute positively from day one.

Demonstrated hands‑on experience with Windows operating systems administration including troubleshooting hardware/software issues in a multi‑site environment.

Proven ability to manage Microsoft 365 platforms such as email configuration, Teams collaboration tools, SharePoint sites management, identity access provisioning/revocation via AD/Azure AD.

Solid understanding of networking concepts including switching technologies, Wi‑Fi configuration/troubleshooting, firewall management (Cisco/Fortinet), server/virtual machine operations (VMware/Hyper‑V).

Knowledge of cybersecurity principles including endpoint protection strategies, vulnerability remediation techniques, patch management processes, and compliance enforcement.

Experience providing functional support for logistics‑related platforms such as Freight Management Systems (Cargoes Runner/CargoWise) or Warehouse Management Systems; familiarity with user onboarding/training is highly desirable.

Ability to supervise team members or manage service providers effectively while maintaining a service‑oriented mindset focused on prompt issue resolution.

Strong analytical skills combined with excellent communication abilities for supporting users across diverse backgrounds and coordinating with regional teams.

Capacity to prioritise tasks efficiently within an operationally demanding environment while remaining responsive to changing business needs.

Diploma or Bachelor's degree in Information Technology, Computer Science or related discipline; certifications such as ITIL Foundation/Microsoft 365/CCNA/CompTIA are preferred but not mandatory.

Prior experience working within logistics/freight forwarding/warehouse environments is advantageous; exposure to multinational company practices is beneficial.

What sets this company apart This organisation stands out as a trusted leader in global logistics solutions‑offering employees the chance to work within an inclusive culture that values teamwork above all else. You'll benefit from supportive leadership committed to nurturing talent through regular training opportunities tailored to both technical advancement and personal development. The company's dedication to knowledge sharing means you'll always have access to expert guidance from experienced colleagues locally and regionally. By joining this forward‑thinking team you'll be part of a network that celebrates diversity of thought‑encouraging everyone's voice so that together you can achieve outstanding results for customers worldwide.

What's next If you're ready to take the next step in your IT career within a collaborative logistics environment where your skills truly make a difference-apply now!

Apply today Apply today by clicking on the link provided below.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

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