Collections Supervisor

Jobdesc

- Supervise and monitor the daily performance of the collection - Drive achievement of collection - Conduct regular coaching, and performance evaluations for team members. - Develop and implement effective collection strategies and process improvements. - Generate and analyze collection performance reports, identifying trends and improvement areas. - Uphold professional ethics, discipline, and team motivation to maintain a positive work environment. - Carry out the tasks assigned by the superior - Ensure compliance with OJK regulations and company policies

Qualifications

- Minimum 3-5 years of experience in collection, credit management, fintech, or banking industry. - Proven leadership skills with experience in supervising and motivating a team. - Strong knowledge of collection systems, reporting tools, and Microsoft Excel. - Familiarity with OJK regulations and compliance standards in the fintech/P2P lending sector. - Excellent analytical skills with the ability to identify trends and propose improvements. - Strong communication and interpersonal skills; bilingual proficiency (Bahasa Indonesia & English/Mandarin) is an advantage. - High level of integrity, discipline, and professionalism in managing collection activities. - Ability to work under pressure and meet performance targets.