Point of Sales Platforms

ROLE PURPOSE Lead the design, delivery, financial governance, and continuous improvement of the Point of Sales (POS) platform ecosystem supporting IOH’s Sales & Distribution channels. Ensure platform reliability, scalability, and cost efficiency aligned with commercial and operational objectives. Key Responsibilities Platform Strategy & Delivery Define POS platform roadmap aligned with S&D business priorities. Lead end-to-end POS platform lifecycle (design, build, deploy, operate). Ensure high availability, performance, scalability, and cost efficiency of POS systems. Drive modernization initiatives (API enablement, microservices, cloud readiness). Manage integration with CRM, Billing, Inventory, and Dealer Management systems. Financial & Budget Management Own and manage annual POS platform OPEX and CAPEX budget. Plan and forecast platform investment aligned with business priorities. Drive cost optimization initiatives (cloud cost control, license optimization, vendor efficiency). Monitor budget utilization and ensure spending within approved envelope. Build business cases and ROI analysis for new POS initiatives. Provide financial reporting and variance analysis to leadership. Ensure vendor commercial terms deliver best value for IOH. Stakeholder & Business Alignment Partner with Sales, Distribution, Commercial, and IT teams to translate business needs into technical solutions. Act as primary technology counterpart for S&D initiatives. Ensure POS supports omni-channel sales journeys. Provide regular platform performance and financial insights to leadership. Vendor & Team Management Manage vendors, SI partners, and 3PL-related integrations where relevant. Lead and develop POS engineers and solution teams. Control vendor performance, contract compliance, and cost efficiency. Ensure compliance with IOH security and architecture standards. Innovation & Continuous Improvement Introduce new digital capabilities for outlet and dealer productivity. Drive data-driven improvements using analytics. Evaluate emerging technologies relevant to telco retail ecosystem.

Mandatory Technical Skills Core Platform & Architecture Strong experience in POS platform architecture in telco or large-scale distribution. Hands-on knowledge of API integration and middleware (REST, SOAP, API Gateway). Experience with microservices architecture. Solid understanding of high-availability and scalable system design.

Telco Sales & Distribution Domain Deep understanding of telco S&D processes (dealer management, activation, top-up, bundling). Experience integrating with: CRM Billing/Charging Inventory Management Dealer/Distributor systems Familiar with real-time high-volume transaction systems.

Cloud & Infrastructure Experience with GCP/AWS/Azure (preferably GCP). Understanding of Docker & Kubernetes. Knowledge of CI/CD and DevOps practices. Strong grasp of monitoring and observability tools.

Data & Integration Experience with RDBMS and NoSQL. Knowledge of event streaming/message brokers (Kafka, Pub/Sub, RabbitMQ). Understanding of distributed data consistency.

Service & Financial Governance Strong implementation of ITIL practices. Proven experience managing production support in Tier-1 telco. Demonstrated experience managing technology budgets (OPEX/CAPEX). Ability to perform cost modeling and financial tracking for platforms.

General Technical Skills Knowledge of omnichannel retail architecture. Experience with mobile/Android POS. Familiarity with dealer incentive systems. Exposure to AI/analytics for sales optimization. Understanding of cybersecurity best practices. Experience with Looker or other BI tools. Familiarity with 3PL ecosystem integration. Agile/Scrum delivery experience. Understanding of RACI in telco programs. Basic knowledge of FinOps practices in cloud environment.

Leadership & Behavioral Competencies Strong stakeholder management. Strategic and commercial mindset. Strong financial acumen. Vendor negotiation capability. Data-driven decision maker. Ability to operate in fast-paced Tier-1 telco environment.

Experience & Qualification Bachelor’s degree in Computer Science or related field. 8–12 years in IT/Technology. 3–5 years managerial experience. Tier-1 telco experience preferred. Proven track record managing mission-critical sales platforms and budgets.