Guest Relation and Spa Manager

1. Guest Services

Organize and manage guest check-in and check-out

Personally welcome guests and support them during their stay

Respond quickly to guest requests, questions, and complaints

Create a friendly, comfortable, and trust‑based atmosphere

Provide personalized service and premium guest experience

Handle VIP guests and non‑standard situations

2. Bookings, Extensions & Cross‑Sales

Control current bookings across all company properties

Communicate with booking department and management company

Offer and organize stay extensions

Inform guests about direct booking options and repeat stays

Promote other company properties and organize guest relocation if needed

3. SPA Daily Operations

Full responsibility for daily SPA operations

Control service standards, cleanliness, and guest experience in SPA

Manage schedule, room occupancy, and therapists’ workload

Optimize processes to increase efficiency and revenue

4. SPA Team Management

Hire, onboard, and train SPA therapists and administrators

Control discipline, motivation, and performance

Create work schedules and control working hours

Develop the team and reduce staff turnover

Hospitality Sales & Business Development

Location: Bali, ID

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