Site Reliability Engineer (SRE) Lead – Data Center Operations

Site Reliability Engineer (SRE) Lead – Data Center Operations VIDA Digital Identity is Indonesia’s leading provider of

digital identity verification, digital signature, and trust services , serving enterprises and government institutions with high standards of

security, compliance, and reliability .

We are seeking an experienced

Site Reliability Engineering (SRE) Lead

to drive the

of VIDA’s core infrastructure — across both

data centers and cloud environments .

The ideal candidate will have deep expertise in

data center operations ,

infrastructure reliability , and

automation , with strong experience in

regulated SaaS environments .

Responsibilities 1. Site Reliability & Infrastructure Management Lead the SRE function to maintain high availability and performance across all environments. Manage robust, scalable, and secure infrastructure supporting VIDA’s digital identity and trust platforms. Establish monitoring, alerting, and incident response systems to proactively detect and mitigate service disruptions. Drive automation in deployment, scaling, and recovery processes to reduce manual effort.

2. Data Center Operations Oversee VIDA’s physical and hybrid data center operations, ensuring performance, security, and uptime SLAs. Collaborate with network engineers, cloud architects, and system admins to maintain seamless connectivity and integration. Establish and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) aligned service obligations.

3. Reliability Engineering & Continuous Improvement Build and maintain observability frameworks for system health and performance monitoring. Conduct root cause analyses (RCA) for incidents and implement corrective actions. Partner with development teams to embed reliability and performance improvements into the software delivery process. Lead and mentor a team of SREs and infrastructure engineers. Collaborate cross-functionally with Engineering, Security, Compliance, and Product teams. Establish and maintain documentation and standard operating procedures (SOPs) for infrastructure management.

Qualifications & Experience Must Have: Bachelor’s degree in Computer Science, Information Systems, or a related technical field. 8+ years of experience in SRE, Infrastructure, or DevOps roles — with at least 3 years in a leadership position. Strong technical expertise in

data center operations ,

networking ,

load balancing ,

storage systems , and

server infrastructure . Strong knowledge of networking (TCP/IP, BGP routing, switching, VLANs, firewalls, VPNs, Transit IP). Experience managing hybrid infrastructure environments (on-premise and cloud). Experience with

Linux systems administration, containerization (Docker/Kubernetes) , and

Infrastructure as Code (Terraform, Ansible) .

Preferred: Experience in

SaaS or regulated industries

Familiarity with

cryptographic systems, PKI, and HSM management .

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at VIDA Digital Identity by 2x.

South Jakarta, Jakarta, Indonesia

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