Assistant Manager, Industry Affairs

Assistant Manager, Industry Affairs

International Air Transport Association (IATA)

Employment Type: Permanent

Location: Jakarta, Indonesia

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, providing flexible work arrangements, travel benefits, family‑friendly policies, equal pay and a day off on your birthday. We encourage you to join our global community of aviation enthusiasts and help us build a better future for air travel.

About the Team Reporting to the Country Manager Indonesia, the incumbent will support IATA’s activities in Indonesia, including aiding the delivery of IATA’s agenda and the country’s set objectives.

Responsibilities

Support the delivery of IATA’s agenda in Indonesia;

Assist in building and maintaining pro‑active, professional and top‑management level relationships with member airlines and other industry stakeholders, as well as with politicians and government officials in all relevant parts of the host government;

Aid the promotion of IATA’s policies, positions, objectives, and activities among airlines, governments, regional organisations and other industry stakeholders, and coordinate with the Country Manager Indonesia regarding the local implementation of global projects, programmes and campaigns;

Support the monitoring of aero‑political and economic developments in the country, assisting, as requested, with actions which are consistent with IATA’s policies and objectives, including maintaining a database of air transport regulatory and policy initiatives, as well as of contacts among government representatives, airline representatives and other relevant agencies;

Given local market legislation, develop an understanding of local ISS governance matters, including effective risk‑management techniques for members’ funds and the forecasting of ISS market trends and risks;

Assist in building good media relationships in support of IATA’s objectives, programmes and policy positions, while helping to coordinate marketplace communications, especially those related to the defaults of either agents or airlines, as requested;

Support the organisation of IATA’s events in Indonesia, whilst providing any necessary assistance at local and regional industry events, as well as for the visits of IATA’s Senior Managers and/or Subject Matter Experts;

Support corporate fiscal, legal and regulatory compliance in Indonesia, assist with any relevant administrative matters and fulfil any central reporting requirements, as requested;

Any other responsibilities, as determined by the Country Manager Indonesia.

Qualifications

University degree in Business Administration, Political Science, or any other relevant discipline; an advanced university degree would be an asset.

Minimum of eight years of professional experience with at least three years of experience in a similar role. Proven experience in leading teams with exceptional talents for building relationships and managing projects.

Experience in the airline industry, with a focus on settlement processes, reporting, and overseeing BSP and CASS operations.

Experience in managing relationships with travel agencies, ensuring effective collaboration and long‑term partnerships.

Well‑developed negotiation and lobbying skills, and possessing a high level of cultural intelligence.

Sound knowledge of information technology systems and their applications, particularly the MS Office suite, MS Project and a CRM tool such as Salesforce.

Excellent interpersonal and communication skills.

Fluency in English and Indonesian is essential; knowledge of other languages would constitute an advantage.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Other

Industries Airlines and Aviation

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