Sales Associate (Client Engagement Specialist)

About Raleigh Immigration Law Firm

At Raleigh Immigration Law Firm, we do everything legally possible to stop deportations and keep families together in the U.S. Our work is urgent, serious, and deeply human.

About the Role We are hiring a high-performance Sales Associate (Client Engagement Specialist) to help prospective clients (PCs) make clear, informed decisions about representation in their own or their loved one’s case in Immigration Court.

All calls are inbound (booked appointments and hot transfers) and are pre-screened for eligibility. This is a consultative, high-integrity closing. No manipulation. No pressure tactics. You listen, ask questions, and help people make decisive choices when representation will move them toward their goals.

This is not a legal services role. You will not provide legal advice or do paralegal work. Rather, you will guide PCs through a consultative intake and enrollment process, close qualified leads when appropriate, and ensure a smooth handoff to the legal and client care teams.

About You We are looking for someone who is autonomous, self-driven, and accountable. This role is for a person who wants to be measured, wants to win, and believes in the mission of the firm. We’re seeking someone who believes ruthlessly that people want what they say they want and who is willing to ask the tough, uncomfortable questions required to help them not give up on themselves.

Minimum Requirements Language Proficiency Spanish: C2 (written and verbal) English: B2+ (written and verbal)

Sales Experience Minimum 2 years of consultative sales experience with a proven track record of closing deals with empathy, clarity, and urgency Comfortable working with clients in emotionally intense situations

Performance + Accountability Experience working under KPIs (conversion rate, revenue closed, entering data in the CRM, follow-up conversion) Must provide historical performance metrics from prior roles (conversion rates, earnings, revenue, or similar)

Technical Requirements Comfortable using CRM systems, Zoom, and Google Workspace Strong follow-up discipline and accurate documentation habits

What Success Means (Measured) This is a performance-driven role. Success is defined by measurable outcomes, not effort.

Examples of expected performance include: 60%+ conversion rate Timely and effective follow up Accurate CRM data entry

If you dislike being measured by results, this role will not be a fit.

Key Responsibilities Sales Consultations and Enrollment Lead structured Discovery Calls with PCs Gather relevant information and identify the PC’s goals, urgency, and fit Explain the firm’s process and services clearly and honestly Present firm-approved fees and payment options (no negotiation)

Closing and Client Handoff Secure signed agreements and initial payments Prepare the client for attorney approval and onboarding Ensure smooth handoff to the legal and client care teams

Follow-up and Pipeline Discipline Follow up consistently with PCs who do not sign immediately Maintain detailed CRM records for every call, outcome, and next step

Important: What You Can and Cannot Do You must operate within ethical rules and firm policies.

You Can: Guide prospects through decision-making Provide accurate information about the firm’s services and process Quote firm-approved pricing Close sales and secure signed agreements

You Cannot: Provide legal advice or recommend legal strategy Negotiate fees Promise outcomes Finalize engagement without attorney approval

Who We Are Not Hiring Please do not apply if you: Need a manager to chase you Avoid difficult conversations Blame leads instead of improving your close rate Are uncomfortable being measured weekly

We are hiring someone who: Is eager to take control over their income, so they can earn more Takes ownership of outcomes Executes on instructions without needing reminders Follows up relentlessly Is proud to be held to measurable standards Believes deeply in the firm’s mission and the services we provide

You will be the bridge between fear and action for families facing deportation.

Compensation and Performance Structure (ROWE) This position is compensated under a ROWE (Results Only Work Environment) system.

Top performers earn $10k+ per month. Typical new closers earn $2k–$3k while ramping.

Schedule Up to you. Set your availability so Intake knows when to schedule your Discovery Calls. You’re required to schedule a minimum of 10 Strategy Sessions per week (which can be accomplished on a PT schedule with a 50% conversion rate), but there's no maximum.

How to Apply (Insert your existing application steps and links here.) Submit a 3-minute Loom explaining your sales philosophy.