Reservations Officer

Agmakina Group

is looking for a

hybrid Reservations Officer profile

to join our team

full-time and on-site

in

Uluwatu, Bali , managing bookings, customer enquiries and online distribution channels.

Key Responsibilities

Manage

bookings and customer enquiries

(email, phone, website, social media)

Provide pre-arrival and post-booking customer support

Full management of

OTAs

(Booking.com, Expedia, Airbnb, Agoda, etc.)

Update availability, rates and restrictions across all channels

Optimize online sales performance and direct booking conversion

Coordinate with Revenue and Operations teams

Handle cancellations, modifications and customer issues

Ideal Profile

Previous experience in

Reservations / Booking Management

Solid knowledge of

OTAs and channel managers

Customer-oriented, proactive and well organized

Excellent communication skills

Nice to Have

Experience in hospitality (hotel, serviced apartments, vacation rentals)

Basic knowledge of

Revenue Management

Experience with PMS, CRS and channel managers

Fluent English (additional languages are a plus)

Location: Uluwatu, Bali Contract: Full-Time | On-Site Immediate availability required Only candidates willing to relocate to Bali will be considered #J-18808-Ljbffr