Client Relations Staff

Company Description vplus.id is the official digital platform of PT. Victory International Futures - Kuningan Jakarta Branch, headquartered at Satrio Tower in South Jakarta. Specializing in financial services, vplus.id provides practical solutions to help the public gain a better understanding of business and investment. With a mission to encourage professional growth in the business and financial sectors, vplus.id offers a dynamic environment for personal and career development.

Role Description This is a full-time on-site role for a Customer Relations Team member located in Jakarta, Indonesia. Responsibilities include maintaining customer retention, ensuring customer satisfaction, and providing exceptional customer service. The role also entails actively supporting customers by addressing inquiries, resolving complaints, and assisting with issues to enhance their experience and build positive relationships.