Admin Operation English Academy - Surabaya - MERR

Job Descriptions System Management: Operate and maintain the SLMS platform, ensuring data accuracy and system functionality. Regularly update course content, schedules, and user information on the system. Monitor system performance and report technical issues to the IT/product team. Data Management: Handle enrollment processes, including batch registrations and student grouping. Generate reports on attendance, course progress, and performance metrics (quiz result, rating, etc). Maintain confidentiality and security of user data in compliance with organizational policies. Recap attendance at the end of each day or the following morning for the previous day. Coordination: Collaborate with academic teams to ensure accurate and timely updates on learning materials and schedules. Liaise with IT/product teams for system upgrades, testing, and implementation of new features.

Job Requirements Demonstrate basic knowledge of data reporting tools (e.g., Excel, Google Sheets, etc). Strong verbal and written communication skills. English is a plus. Proactive and resourceful in identifying and resolving operational challenges. Ability to multitask, prioritize, and work under tight deadlines. Meticulous attention to detail in data entry and reporting. Comfortable working with cross-functional teams. Open to receiving feedback and adapting to dynamic operational needs. Experience with SLMS platforms, CRM tools or similar systems is a plus. Experience in customer support or technical troubleshooting is a plus.