Team Leader Contact Center (YGY)

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities. Monitoring daily activity of Contact Center OperationMaintain KPI Contact Center (CSAT, FCR, AHT, etc)Quality Monitoring fo Agent performanceEscalation and ticket solving process Skill Requirements

Minimum D3/S1 education backgroundFluent in english is a must both speaking and writingHave minimum 1 year experienced in the same positionHave strong knowledge in EcommerceCustomer esperience oriented and team work playerGood communication and strong analytical thinkingFast learner and problem solverWilling to be placed in Semarang and working on shifting scheduled

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