Systems Project Coordinator

The Systems Project Coordinator ensures the effective operation, adoption, and continuous improvement of the organization's business and education technology platforms. The role acts as a bridge between IT, system owners, and center teams, coordinating systems support, project delivery, and user enablement. The role also supports technical capability building at center level and manages a small systems support function.

Business & Education Systems Coordination

Coordinate support and enhancements for various internal CRM and LMS software

Act as an escalation point for complex center issues

Coordinate UAT, releases, and vendor fixes

Systems Project Coordination

Track timelines, risks, and dependencies

Develop SOPs and training materials

Deliver system training for centre teams

Team Leadership & Ticket Management

Line-manage 1 Systems Administrator

Oversee ticket quality, prioritization, and SLAs

Act as liaison between centers, IT, and vendors

Requirements

Bachelor’s degree in Computer Science, Information Technology, System Administrator or equivalent.

3–5 years’ experience in systems coordination or IT operations

EdTech or education sector exposure

Proficiency in CRM software (e.g. Salesforce, Dynamics), data analytics tools, automation platforms, and familiarity with API integrations

Strong understanding of consumer data protection regulations

Experience supporting multi-site operations

Strong communication and organisational skills

Structured and detail‑oriented

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