Banquet Operation Manager

Overview Novotel Jakarta Cikini

is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi. Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station. Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

Plan, coordinate, and execute banquet events, including weddings, corporate functions, and social gatherings

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

Manage and lead the banquet team, providing training, guidance, and performance evaluations

Develop and implement strategies to improve operational efficiency and guest satisfaction

Create and manage budgets for banquet operations, controlling costs while maintaining quality standards

Collaborate with Sales and Catering teams to ensure seamless event execution

Oversee food and beverage service, ensuring compliance with quality standards and health regulations

Handle customer inquiries, special requests, and resolve issues promptly and professionally

Maintain inventory of banquet equipment, linens, and supplies

Ensure compliance with all safety and sanitation regulations

Stay updated on industry trends and implement innovative ideas to enhance banquet offering

Qualifications

Diploma in Hospitality Management/Food & Beverage preferred

Additional certification(s) in Food & Beverage will be an advantage

Minimum 3 years of relevant experience in a similar capacity in midscale hotel

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Working knowledge of MS Excel, Word, & PowerPoint

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work well in high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

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