Customer Service Complaint Management

Responsibilities: Receiving complaints from all channels available in Tunaiku Conveying complaints to the relevant department and setting priority levels Contacting customers or complainants to provide information about the process and results of resolving customer complaints Complaint Management & Escalation officers must verify to ensure the accuracy of customer information Documenting the documents submitted by customers as complaints

Requirements: Candidates must possess at least Bachelor's Degree in any major Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers Willing to work in shifting schedule including weekends and public holidays Able to perform the job as a customer service effectively Possess a customer-oriented service mindset Have good communication skills Able to adapt in dynamic company culture and fast-paced environment Able to bring a positive attitude within colleagues and towards customers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.