Aftersales Operations Lead (Preferably experienced in Fleet Management)

Aftersales Operations Lead (Preferably experienced in Fleet Management) Oversee the end-to-end aftersales service process including license handling, spare part purchasing, customer service, and stock management.

Coordinate with dealers, and technicians to ensure high service quality and timely issue resolution.

Monitor spare parts inventory and ensure availability.

Handle escalations and support field teams in resolving technical and operational customer issues.

Analyze service data to identify trends, root causes, and areas for improvement.

Assist in developing and implementing SOPs for aftersales workflows.

Collaborate with factory team to ensure smooth aftersales process of motorbike unit.

Monitor inventory including assets and units in factory and dealers.

Ensure all aftersales processes comply with company SOPs.

Qualifications:

Diploma or Bachelor's degree in any fields.

Proficiency in English

is a must.

2–4 years of experience in aftersales/service operations, preferably in the automotive or electric vehicle industry.

Experienced in

Fleet Management

would be a huge plus.

Proven experience in warehouse management & stock control.

Understanding of EV systems (battery, motor, controller) and common diagnostics

is a strong advantage .

Proficiency in data processing and Microsoft Excel / Google Spreadsheet.

Strong organizational and analytical skills.

Have a personal laptop.

Willing to work from Monday to Saturday in Cilandak, South Jakarta.

Ready to join

as soon as possible.

Retail & Consumer Products 11-50 employees

PT Green City Traffic is a start up company which focuses in environmentally friendly transportation. As a new company, we strive to provide society with a better type of transportation. Our goals start from Indonesia and will spread all across South East Asia. We believe we can be a leading company that gives people a better transortation without damaging the environmet. In short, we provide people a better life but without a reason to worry about the future. Today, Indonesia is moving towards a new era and our company is going to be one of those that pushes Indonesia becoming a better country.

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