Associate Manager Disability National Administration Teams

Are you an inspirational leader looking for an opportunity to make the lives of Canadians better?Are you looking to guide a team that will help our clients in supporting their most important asset: their people? The Disability National Admin (DNA) team is the first point of contact for members and Plan Sponsors and a critical resource for the Group Disability operation.The DNA team is responsible for claim setup (STD, LTD, life, AMCS), managing file access requests, a disability contact centre, calculation and offset teams, managing permanent and life waiver claim files, as well as, incoming documents (AIU) and administrative tasks. Associate Manager roles report in to either the Manager or Director of National Administration. The Associate Manager is accountable for the effective leadership and strategic development of the DNA teams. The Associate Manager is also responsible for providing backup leader coverage and support for the other areas of the DNA organization both offshore and onshore. This individual should have a keen interest in growth and development within our business. Job Responsibilities

Direct leadership of a team of approximately 20 admin and/or contact centre roles Identify, develop, and retain industry top talent. Proactively monitor workflow utilizing appropriate technologies. Participate in the strategic development of the overall Disability National Administration team (DNA). Create an environment where teams can demonstrate Manulife Values. Establish and cultivate internal and external partnerships. Address escalations thoroughly and promptly. Foster a continuous improvement culture. Required Qualifications

Driven by passion to do what is right Call Centre, leadership, or disability case management experience Superior problem-solving and analytical skills Results-oriented with strong decision-making ability Strong ability to think creatively and develop workflow solutions rapidly in a high-transaction, fluid work environment Preferred Qualifications

Relentless enthusiasm for our work Empathic professional communication skills Driven by passion to do what is right Natural curiosity that leads to continuous improvement Encourages self and others to have a growth mindset Thrives in a dynamic team environment Team leadership experience a fast‑paced environment Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When You Join Our Team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、“あなたの未来に、わかりやすさを”を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。 マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。 Referenced Salary Location

カナダ, オンタリオ州 -フルタイムリモート Working Arrangement

在宅勤務 Salary Range

Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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