Chief Client Officer

We're hiring! We are looking for a Chief Client Officer to join our team in Jakarta, Indonesia. This is a hybrid role with the flexibility to work both virtually and from the office.>

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like Client Relationship Management

Build and maintain strong, long-term relationships with key clients, ensuring their needs and expectations are met and exceeded.

Act as a key point of contact for major clients, addressing any concerns and ensuring their satisfaction.

Leverage client feedback to inform and guide the development of products and services.

Drive an innovative and proactive approach to product offerings, coverage, and delivery channels, and strengthen our markets.

Provide product insights to support the digital strategy, including the evaluation of new digital product offerings, enhanced client experiences, and a more efficient renewal model.

Strategic Planning and Execution

Lead the development and implementation of client-centric strategies to enhance client satisfaction and loyalty.

Collaborate with the local executive team to align client strategies with overall business objectives.

Identify opportunities for growth within existing client accounts and develop strategies to bring together new business / Delivering Aon United (DAU).

Strategic involvement in new business opportunities or defense tenders and placement of large, complex accounts if and when required.

Proactively review high value accounts 3-6 months out from the renewal to identify those clients at a high risk of being lost and develop engagement strategy.

Team Leadership and Development

Guide, mentor, and develop high-performing client service teams.

Establish and monitor performance metrics to ensure client teams deliver exceptional service.

Champion a client-focused and business development culture within the organization.

Assist in an Operations perspective to review the process of how we offer and cross-sell products to ensure that appropriate products are being offered consistently to clients with strong follow-up and engagement from colleagues.

Operations and Improvement In Execution

Oversee client service operations to ensure efficiency and effectiveness.

Implement and refine processes to improve client interactions and service delivery.

Review current process for retention, review, and benchmark against standard process in Aon.

Establish more effective investigation and reporting around retention and reasons for leaving.

Ensure compliance with industry standards and regulations.

Financial Oversight

Partner with the local executive team to develop and lead the client revenue budget.

Monitor financial performance and implement strategies to achieve financial targets.

Analyze and report on client service metrics and financial outcomes.

Skills and experience that will lead to success Educational Background

Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent professional experience, with an MBA preferred.

Skills & Experience

Minimum of 10 years’ experience in client services, including at least 5 years in a leadership role.

Proven track record of developing and implementing successful client‑centric strategies.

Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients and internal collaborators.

Strong analytical and problem‑solving abilities.

Excellent leadership and team management skills.

Ability to think strategically and implement tactically.

Proficiency in Aon Connect and other relevant tools.

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.

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