Protection Consultant Lead

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About The Role Responsible to Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets Primary Focus & Responsibilities Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets Set clear KPI, monitor performance, and implement interventions to uplift productivity Oversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectations Identify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfaction Translate company S2S strategy into execution, plans, and customer engagement protocols Optimize lead generation through segmentation insights, process improvements and targeted engagement campaigns Ensure smooth collaboration with field agents and agency leaders, reinforcing feedback loops on lead quality and follow-up effectiveness

Requirements 6-10 years of experience in insurance sales, customer engagement, tele sales, or service-to-sales leadership roles Proven track record in managing outbound customer engagement teams and driving sales productivity in life or health insurance Strong grounding in customer experience improvement Experience in coaching frontline teams, implementing performance frameworks, and driving capability uplift

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.