Ops Manager - Super Fantasy

Responsibilities

Administrative Support

Ensure KOL data and information are accurate, up-to-date, and accessible. Manage internal documentation for client projects, including contracts, proposals, and agreements. Oversee day-to-day operational needs, ensuring smooth internal workflow. Support the preparation of detailed reports and status updates for ongoing campaigns. Liaise between KOLs and the internal team to facilitate campaign execution.

Project Coordination

Ensure that all campaign timelines, budgets, and deliverables are tracked. Communicate with internal teams to ensure all milestones and KPIs are met. Assist in managing the internal approval process for project materials and content.

Client Communication Support

Support client-facing communications by managing meeting schedules, follow-ups, and internal briefings. Ensure that feedback from clients is captured and communicated accurately to the team.

System and Process Improvement

Identify and propose process improvements to enhance operational efficiency. Help maintain and improve the CRM, project management, and communication tools.

Reporting and Documentation

Maintain accurate operational and financial documentation, including SOWs, timelines, and resource allocation. Assist in the preparation of project reports, financial summaries, and post-campaign evaluations.

Requirements

Minimum 2-3 years of experience in an operations or project management role (preferably within an agency or marketing setting). Experience with influencer marketing or working with KOLs is a plus, but not required. Strong organizational and multitasking skills. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (Asana, Trello, etc.). Attention to detail and ability to prioritize tasks effectively.