Head of Support Ops & Escalation Governance

A growing SaaS company in Jakarta is seeking a Head of Support Operations to lead and enhance support processes. The ideal candidate will have over 7 years of experience in SaaS support, focusing on operational management, reduction of recurring issues, and training their team. You will ensure alignment between product release and support readiness while driving improvements in ticket quality and operational metrics. This role is essential for maintaining high customer satisfaction and operational efficiency. #J-18808-Ljbffr