Customer Support Representative

IBMC

is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses. Currently, we are assisting our client, a company based in Bali, in hiring a

Customer Support Representative , who will be directly managed under

IBMC . Responsibilities Respond to customer inquiries and provide exceptional support via email and live chat. Guide customers through our client's products and services, ensuring a seamless experience. Investigate and resolve customer issues promptly and effectively. Educate customers on product functionalities to enhance their user experience. Communicate clearly and professionally with both customers and internal teams. Fresh graduates

are highly welcome to apply. For

experienced candidates , we are looking for those with

1-2 years max

of experience in a customer support or service role. Familiarity with Helpdesk and Ticketing Systems is advantageous. Exceptional written and verbal communication skills in English are mandatory,

as this role will manage clients and customers from outside of Indonesia. Strong problem-solving abilities and attention to detail. Collaborative mindset with the ability to work effectively in a team. Willingness to work on weekends and the ability to adapt to a shift work system. Willing to work in shifts . This role requires strong multitasking skills and the ability to perform well in a high-pressure environment. Please note that only shortlisted candidates will be contacted. Feel free to share this opportunity with your colleagues or friends. Thank you!

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