English Customer Service Agent (Online Travel Agent)

English Customer Service Agent (Online Travel Agent) Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an

English Customer Service Agent

to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!

Job Description

Provide live chat support to customers from Europe and the US, assisting with travel inquiries.

Manage and process reservations, including flight ticket and hotel bookings.

Handle booking modifications and cancellations efficiently and accurately.

Resolve customer issues and provide solutions to ensure a smooth travel experience.

Maintain a high level of customer satisfaction and service quality.

Requirements

Excellent English proficiency (minimum B2 level) , both written and verbal.

Minimum 1 year of experience

in a customer service role, preferably within the travel industry or a live chat environment.

Strong problem‑solving and multitasking abilities.

Exceptional attention to detail and accuracy.

Comfortable working on a

rotational 24/7 shift schedule, with a primary focus on night shifts

to support European and US time zones.

Willingness to work

5 days a week .

Based in or willing to relocate to

Jakarta .

Why Join Us?

Be part of a rapidly growing global player in online travel.

Opportunity to work with international customers and diverse travel needs.

Competitive salary and attractive benefits package.

Dynamic, supportive, and multicultural work environment in Jakarta.

Career growth and professional development opportunities.

Seniority level Entry level

Employment type Full-time

Job function Customer Service

Industries IT Services and IT Consulting

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