Contact Center Operational Manager

Responsibilities

To be responsible for the result of a project in the unit

Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.

To plan for human development to promote staff to a higher level.

To keep good relationships with clients & do internal coordination with other divisions or departments

Find leads from existing clients for business expansion and willing to meet new people for business relationship

Able to provide solutions and suggestions both internally and externally

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

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