IT Support

Responsibilities What You Will Do: Provide technical support to users Install, configure, and maintain hardware (PCs, laptops, printers, scanners) Install and manage operating systems (primarily Windows) Troubleshoot hardware, software, and network issues Assist in IT asset management and inventory tracking Manage user accounts, email setup, and access permissions Monitor and maintain LAN/WAN and Wi-Fi networks Perform regular system maintenance and updates Ensure data backup and basic cybersecurity practices Document issues and solutions in the ticketing system Escalate complex technical issues to higher-level support when necessary

Requirements Person We Are Looking For Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 3 years of experience as IT Support Proven experience as IT Support, Help Desk Technician, or similar role. Strong knowledge of, Windows and/or macOS operating systems, Microsoft Office 365, Networking fundamentals (TCP/IP, DNS, DHCP), Active Directory & Hardware troubleshooting Basic understanding of cybersecurity principles Familiarity with ticketing systems and remote support tools Ability to troubleshoot hardware and software issues Good communication and problem solving skills Able to work independently and as part of a team Full WFO at Wisma 46 Jakarta Pusat