Associate, Supervisor Collection Bandung, Risk Management Group

Job Description

Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

Supervise and manage a team of collection officers to ensure effective and efficient debt collection processes

Develop and implement collection strategies to maximize recovery rates and minimize delinquency levels

Monitor and analyze collection performance metrics to identify areas for improvement and implement corrective actions

Collaborate with cross-functional teams, such as credit and legal, to ensure a holistic approach to debt management

Provide training and coaching to collection officers to enhance their skills and knowledge

Ensure compliance with all relevant policies, procedures, and regulatory requirements

Contribute to the continuous improvement of collection processes and procedures

Requirements

Minimum 3 years of experience in a supervisory role within a collection or risk management function

Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions

Excellent communication and interpersonal skills to effectively manage and motivate a team

Demonstrated ability to develop and implement collection strategies and processes

Thorough understanding of credit and risk management principles

Proficient in using relevant collection and reporting tools

Ability to work collaboratively with cross-functional teams

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