Senior Product Analyst

The

Communications Platform

team manages the full lifecycle of every critical communication sent across Grab. We are responsible for

empowering our business

and delivering truly

delightful, personalized, and reliable

experiences for all our consumers and partners.

Our extensive and exciting scope includes:

Intelligent Optimization:

Developing the

optimization and personalization layers

that make every message smarter and more relevant.

Core Channels:

Owning all of Grab's crucial

two-way communication channels

(e.g., in-app chat, push notifications).

Empowering Tools:

Building the powerful internal tools that enable marketing and operations teams to easily create and manage

large-scale, impactful campaigns .

We drive innovation and operational excellence by turning data into actionable strategies that elevate the end-to-end experience for

consumers, driver-partners, and merchant-partners . From optimizing communication flows and user experience to enhancing system reliability,

we strive to make Grab the first choice, every time.

Get to Know the Role You will report to the Product Analytics Manager, Communications Platform Team and you'll have the unique opportunity to collaborate across disciplines (Product, Business, Engineering, Design, Data Science) to transform data into dynamic solutions. Your insights will directly contribute to developing groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day. This is a full-time role based in Jakarta office.

The Critical Tasks You Will Perform

Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including

AI/ML strategies , to address key customer challenges.

Define, track, and measure critical business metrics. Develop

analytical frameworks and sophisticated models

to examine product configurations and validate hypotheses.

Design, implement, and analyze rigorous

A/B tests and experiments

to guide product decisions, ensuring findings lead to clear, data-backed recommendations.

Proactively define and monitor key metrics, performing

root cause analysis

on metric shifts or anomalies to quickly deliver actionable insights.

Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to

data pipeline and custom data science model development .

#J-18808-Ljbffr