Client Experience Manager (Hospitality / Hospital Industry)

Client Experience Manager (Hospitality / Hospital Industry) We are seeking a highly driven and service-oriented Client Experience Manager to lead and elevate the customer journey. In this role, you will be responsible for delivering exceptional, personalized experiences to our discerning clientele, managing client relationships, and ensuring a seamless luxury experience across all touchpoints. Ideal candidates have a strong background in Hospitality or Hospital industry, excellent communication skills, and a passion for luxury retail.

Responsibilities

Responsible with individual and team work.

Responsible for the entire journey of Client.

Monitoring client feedback in each business unit.

Monitor and manage new client data proactively in collaboration with related departments.

Making reports, analyzing and making improvement plans for complaints submitted by clients.

Ensuring preventive action from all clients.

Monitor regularly both online and offline regarding client complaints or negative feedback.

Bridging communication between client expectations and company policy standards.

Monitor all operational activities that impact client experience.

Monitoring and ensuring all client interactions through social media.

Requirements

Bachelor's degree in any major from reputable University.

At least 5 years experience in

Customer Experience, Service Quality, Customer Care, or Client Experience .

Minimum 3 years of experience in the

luxury hospitality or hospital sector .

Strong understanding of high-touch client service and delivering exceptional customer experiences for

VIP and HNWI clientele .

Communicative, result oriented and team player.

Good analytical thinking, work effectively, and eager to grow.

Background in premium or luxury customer-facing roles is a plus.

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